Please allow two working days for standard order processing. Same day rush order processing is available for a $10.00 additional charge, you must email firstname.lastname@example.org at the time you place your order to request rush service. Estimated delivery on a non-rush order, shipped UPS ground, averages 6 to 9 days depending on destination.
All in-stock orders ship from Iowa via standard UPS ground shipping. Shipping within the 48 contiguous U.S. States is calculated on your order at checkout. For shipping outside the 48 contiguous U.S. States, see International Shipping below.
3-day, 2-day or overnight shipping is available upon request. You must email email@example.com at the time you place your order to request expedited shipping. Actual shipping costs will be added to your order.
Please note that international shipping is not auto-calculated at checkout and will not appear on your order in the store. Shipping will read $0.00 on your order however shipping is not free. Actual freight charges will be calculated when your order has been processed, and will be billed as a second line item to the same credit card used to pay for the order in the store*. Be advised that international freight costs tend to average between $50.00 and $200.00 depending on size of the shipment and destination. International orders are also accessed an additional $12.00 handling fee, and any international duties or taxes due are the responsibility of the customer. *If you would like to be notified of the freight charges associated with your order prior to shipment, you must email firstname.lastname@example.org to request this information. You will have the option of canceling your order at that time.
We would like to thank you for your purchase and hope you will enjoy it. If you are dissatisfied with your purchase you may return the item(s) to us for replacement or credit (purchase price and tax) to the original credit card account used to make the purchase. There are certain circumstances that do not allow for returns. These include, but are not limited to:
- Obvious abuse of the product.
- Product breakage and/or defects not reported or returned within 30 days of receipt of merchandise.
- Merchandise in the buyer's possession for more than six months.
- Damage or shrinkage due to improper care and/or washing.
Undamaged returned merchandise is subject to a 15% restocking fee. Authorization is required before returning any items for credit. For return authorization, email email@example.com or call (800) 743-7545, ext. 8561 Monday-Friday between the hours of 7:30 am and 4:30 pm CST.